Southdowns Insurance Services Limited

We are a busy, vibrant call centre operating within the financial services market, selling and offering pre and post-sale support to customers interested in travel insurance. We provide insurance under our own brand of Southdowns Insurance and provide sales and service support to an international insurance intermediary.

You can view our direct website at www.southdownsinsurance.co.uk, we also appear on all the main comparison sites.

We are located in a bright and airy modern office in central Worthing.

We have vacancies for 'Sales and Service Advisors' within our busy inbound call centre.'

The role involves speaking to customers and responding to emails and always requires the delivery of excellent customer service.

Successful candidates are likely to be those that have a level of confidence and can communicate in a clear, professional and friendly manner, they will also require good literary skills to ensure that email communication is of a high standard and basic computer skills with a high level of input accuracy.

Key requirements

• Reliability
• Flexibility
• Motivation
• Professional attitude
• Friendly
• Hard working
• Able to work under pressure
• Reasonable computer skills (we have an in-house built system, designed for purpose).
• Input accuracy 

We are interested in individuals that are prepared to commit to the business who will work well in a team environment but that can also self-motivate.

Prior call centre or customer service experience is not essential but would be preferable. We do however, provide full induction training (approximately 80-100 hours).

The induction programme covers a variety of areas during which we introduce the knowledge and skills required for the role.

The environment in which we work is supportive to ensure that, at all times the information provided to our customers by our agents can be relied upon, Duty Managers and senior agents are available over all opening hours to mentor and assist.

Unlike some call centres that sell products, our agents are not pressurised into meeting sales targets, our customers answer a small number of eligibility questions that narrow down the products that are available to them, we then present the key benefits of the packages on offer and allow the customer to decide which one is right for them.

The employment opportunities on offer are permanent roles, individuals wishing to join us will be employed on flexible contracts.

Example of a current flexible full-time contract

Minimum hours 28 - Maximum 40 Ideal 37.5 Shift patterns are arranged around the needs of the business and will be variable over our opening hours which are currently 9am 6pm Monday to Friday and 9am 2pm on a Saturday.

We would also be happy to consider candidates seeking part time work as long as their availability compliments the needs of the business, we will require a commitment of at least 25 hours per week during the induction training process.

Induction training for the role is paid as a lump sum of £500 (subject to tax and NI where relevant) when the candidate is signed off as competent and able to carry out the role.

Hourly rate once signed off as competent £8.50.

(Average annual salary for a full sales and service agent based on 37.5 hours per week at £8.50 £16,575.00 (Pro rata for part time workers).