Job Title: Part Time Customer Service Advisor
Salary: £9807

An excellent part time opportunity has arisen for a talented and motivated Customer Service Advisor. If you are confident, articulate and driven by high levels of service then this exciting opportunity is for you!

Job Role:
To work as a fundamental part of a successful customer service department.

You will:
- Contribute to a 'customer driven' culture of continual improvement to provide challenging and rewarding environment in which employees develop, take ownership and become empowered to contribute to meeting business goals.
- Assist with consistent review of processes and potential risks to ensure the department operates in the most efficient manner possible, reducing transactional costs and risks to the business.
- Monitor and action incoming email, post and faxes on a daily basis, ensuring responses are timely and informative
- Proactively manage all calls and ensure complaints are resolved, where possible, and logged in accordance with business policy and meet FSA guidelines.
- Participates in self development, through claims and assistance related training, mentoring, content specific training, as well as self feedback to Team Leaders on progress.

You will need:
- experience of contact centre and/or customer service environments, preferably travel claims, assistance and insurance.
- Self-motivated and able to work under pressure with a high level of responsibility.
- Effective time management to be able to multi-task, prioritise to meet varying tasks and deadlines and delegate.
- Strong communicator at all levels; verbally and written to build and maintain internal and external relationships.
- Good numeracy, literacy and attention to detail.
- Experience of contact centre and/or customer service environments
- Self-motivated and able to work under pressure with a high level of responsibility
- Effective time management to be able to multi-task, prioritise to meet varying tasks and deadlines and delegate.
- Strong communicator at all levels; verbally and written to build and maintain internal and external relationships.
- To work with integrity independently or as part of a team to achieve personal and business objectives.
- Good numeracy, literacy and attention to detail.

The hours will be on a shift pattern and will be a total of 24 hours per week.

Company: Our client is a leading Insurance company with offices in 52 countries. You will be based in their UK office in West Sussex. The company offer fantastic career prospects and excellent benefits.

If you are keen to start work as soon as possible and wish to work in a friendly and modern office environment, please send us your CV asap.


Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation.

PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs.

We are acting as a Recruitment Agency in relation to this role.