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Customer Service Advisor

£19,942 per annum
Full Time

We have an exciting opportunity for a Customer Service Advisor, based at our Head office in Littlehampton.  You will be joining a team of motivated individuals who are passionate about exceeding our customer’s expectations by delivering a First Class Customer Service.

This is a permanent position working Monday to Friday, with a shift pattern covering the hours of 08:00am – 18:00pm.

Fittleworth Medical is a DAC (Dispensing Appliance Contractor). We often have trouble explaining what we do. The easiest way to think of us is that we deliver medical appliances to people who need them. This makes for a unique and rewarding customer service experience, and the expectation is unlike any other service company. We need to get it right 100% of the time.

Our purpose is to make life more rewarding and dignified for the people who use our service. Our people and clients are at the heart of everything we do.  Fittleworth have been officially recognised as a UK’s Best Workplace™ and have received special recognition for being a Best Workplace™ for Wellbeing and Women by Great Place to Work® UK!

We are an Award Winning Place to Work being recognised as Ranked at #41 UKs Best Workplaces and we also offer:

  • 25 days holiday (plus statutory Bank Holidays)
  • A highly competitive full pension scheme
  • Private medical healthcare, with the option to include your family
  • Life insurance cover
  • Access to Fittle-Perks! Our bespoke reward and discount platform for major retailers
  • Access to a wide range of employee wellbeing services
  • Cycle to work scheme
  • The chance to be a part of our award-winning culture of going the extra-mile & making a difference to people’s lives

In your role, you would be responsible for:

  • Taking inbound calls, providing a first-class customer experience to clients and healthcare professionals
  • Responding to all customer correspondence, through a variety of omni-channels
  • Processing NHS Prescriptions for our clients orders
  • Supporting and resolving client queries
  • Accurately maintaining our CRM system

Skills required to be successful:

  • Exceptional customer service skills with a customer first attitude
  • Experience of working in a high-volume customer service environment 
  • Committed and empathetic approach in reaching solutions for clients 
  • A positive attitude and team player 
  • Resilient, with strong prioritisation skills and the ability to multi-task
  • Good computer literacy

At Fittleworth, nurturing a diverse and inclusive culture where all our people feel they belong is at the heart of our Fittleworth Way Culture and values. We  provide equal employment opportunities to all employees and applicants for employment without regards to race, religion / belief, sex, sexual orientation, marital status, pregnancy, maternity, national origin, ethnic background, disability, or age. Any personal information you share with us will be treated in line with our company Privacy Notice, available via legal notices on our website.