Customer Service Team Leader
Fittleworth, first founded in 1984 out of a small family garage, is now one of the UK’s leading home dispensing companies. We pride ourselves on providing a personalised, trusted and dedicated first-class home delivery service to our clients catering to all stoma, continence and wound care appliance needs.
We are looking for a Customer Service Team Leader to manage, develop, and engage a team of Customer Service Advisors to deliver an exceptional customer service experience to our clients and healthcare professionals. You will oversee all aspects of the team’s day-to-day management and workload allocation; as well as actively contributing to the development of our unrivalled customer service department.
The successful candidate will have a passion for exceeding customer expectations, and promoting an excellent and empathic service. You will support your team with a range of tasks including inbound/outbound calls, assisting clients with their queries, and processing orders; as well as focusing on motivating the team and developing their capabilities.
Previous experience of successfully leading a team in a high-volume service environment is required, as well as a committed, customer first attitude in reaching solutions for clients and meeting targets. You will enjoy varied, and challenging work with the support of a vibrant team environment.
In addition, Fittleworth offer: private healthcare, life insurance cover, a highly competitive pension scheme, 25 days holiday (plus statutory Bank Holidays), access to our bespoke reward and discount platform, and Employee Assistance Programme.