Sales and Service Agent
Southdowns Insurance Services Limited
We are a busy, vibrant call centre operating within the financial services market, selling and offering pre and post-sale support to customers interested in travel insurance. We provide insurance under our own brand of Southdowns Insurance and provide sales and service support to an international insurance intermediary.
You can view our direct website at www.southdownsinsurance.co.uk, we also appear on all the main comparison sites.
We are located in a bright and airy modern office in central Worthing.
We have vacancies for 'quick call customer service agents' and 'full sales and service advisors' within our busy inbound call centre.'
Both roles involve speaking to customers and responding to emails and require the delivery of excellent customer service at all times.
Successful candidates are likely to be those that have a level of confidence and can communicate in a clear, professional and friendly manner, they will also require good literary skills to ensure that email communication is of a high standard and basic computer skills with a high level of input accuracy.
We are looking for individuals that are prepared to commit to the business who will work well in a team environment but that can also self-motivate.
Prior call centre or customer service experience is not absolutely necessary as we provide a training programme (approximately 40 hours for the quick call role and around 80-100 hours for the full sales and service role).
The induction covers a variety of areas during which we will introduce the knowledge and skills required to perform well within our environment.
The environment in which we work is supportive to ensure that, at all times the information provided to our customers by our agents can be relied upon, Duty Managers and senior agents are available over all opening hours to mentor and assist.
Unlike some call centres that sell products, our agents are not pressurised into meeting sales targets, we are not in the business of offering customers insurance policies that that they do not want or cover that they do not need. Our customers answer a small number of eligibility questions which narrows down the products that are available to them, we then present the key benefits of the packages on offer and allow the customer to decide which one is right for them.
The employment opportunities on offer are permanent roles, individuals wishing to join us will be employed on flexible contracts.
Example of a current flexible full time contract
Minimum hours 28 - Maximum 40 Ideal 37.5 Shift patterns are worked around the needs of the business and will be variable over our opening hours which are currently 9am 6pm Monday to Friday and 9am 2pm on a Saturday.
We would also be very happy to consider candidates looking for part time work as long as their availability compliments the needs of the business, although commitment to a minimum of 25 hours a week during the training process would be required.
Induction training for the role is paid as a lump sum of £220 for the quick call role and £500 for the full sales and service role (subject to tax and NI where relevant) when the candidate is signed off as competent and able to carry out the role.
Quick call role hourly rate of pay £7.95 - Full sales and service role £8.50 per hour.
(Average annual salary for a full sales and service agent based on 37.5 hours per week at £8.50 £16,575.00 (Pro rata for part time workers).