Senior Claims Handler, Sussex. Up to £32k plus benefits.

My client is looking for a motor theft investigator to proactively screen and investigate a portfolio of theft and fire cases.

You will be joining a rapidly growing insurance operation, who are recognised as one of the top 20 companies to work for in the Sunday Times top 100 list.
In return you will receive a competitive salary, excellent career progression and great benefits.

You will be responsible for;
Screening incoming theft and arson claims against known fraud indicators and other risk factors, identifying cases where investigation is required.
Utilising a variety of desktop tools (CUE, MIAFTR etc) as well as various internet checks and databases to assist with claimant profiling and to determine the direction of the investigation.
Telephonic interviewing of claimants utilising specialist cognitive interviewing and conversation management techniques in order to further determine risk and separate honesty from inconsistency.
Pursuing follow up inquiries with external parties including regulatory and licensing authorities, other insurers and law agencies.
Providing focused instructions to, and subsequently liaising with, specialist investigative suppliers including field investigators, engineers and forensic specialists.
Validating documents and keys.
Assessing the completed `evidential picture` in order to determine the correct outcome for the claim.
Managing claims caseload, in accordance with the group`s claims philosophy, claims handling procedures and service levels.
Adhering to agreed personal authority limits, referring to line manager for authorisation where activity exceeds such limits.
Ensuring compliance with all regulatory requirements (including ``treating customers fairly`` principles, DPA and FSA).
Responding promptly and pro-actively to incoming telephone calls and correspondence by use of telephone, e-mail and letter.

To apply you must have previous motor claims handling experience.
My client will consider someone looking to further establish and develop their career with some experience or an individual who is currently working in a similar role.

For further details on this and many other great opportunities within the insurance market, please contact Andrew Stark on[please apply by clicking on the blue button on this web page].