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Job Title: Travel Customer Relations Manager
Salary: £25,000 per annum + Bonus
Location: Worthing
Permanent full time role, 37.5 hours a week
We are looking to recruit for a professional and customer focused Travel Customer Relations Manager to join a fantastic company in Worthing who special in luxury travel packages.
This is a full time position, working Monday to Friday from 9am to 5:30pm.
The role will be to take responsible for the day to day running of the Customer Relations department dealing with post departure customer services. Alongside the Customer Support team, you will be adding value to the company's reputation by dealing with all issues and complains that arise with first class care and support, both to clients, companies and customers.
Duties include:
* Ensure all aspects of customer service and communication is dealt with professionally and within the agreed framework
* Effective handling of customer complaints, responding to any complaints
* Update CRM system
* Compensation and payments
* Manage the Customer Relations team by providing support, training and guidance.
* Managerial duties including 1-2-1 meetings
* Provide the company defence for any legal claims
* Produce weekly customer relations and workload reports
* Ensure ABTA guidelines are met
* Other ad-hoc duties
The ideal candidate will have proven experience in a similar relations role where they are customer focused environment. Travel knowledge and understanding is beneficial for this role. Excellent written, communication and inter-personal skills. You will need to be confident at dealing with complaints. You will need to be a confident communicator, have a passion for travel and thrive in a busy environment.
If you would like to find out more about this opportunity then please apply today with your CV, or call Sarah on[please apply by clicking on the blue button on this web page].
Huntress Group does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Agency in relation to this role.
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